What is a Managed Network Service?

The term «Managed Service» refers to the setting up and administration of IT infrastructure and software by a service provider (Managed Service Provider). A Managed Network Service is a subset of this service dealing with setting up and administering of company networks.

LPWAN (Low Power Wide Area Network) designates a group of different network protocols that are optimized for the energy-efficient transmission of data over long distances.

Operation - Monitoring your network

Operating networks

Just sit back and let us take care of monitoring your network. Monzoon handles all aspects of operation and conducts functionality checks throughout the network:

Continuous monitoring of local components for proper functioning
Remote maintenance or service callouts in the event of a malfunction
Replacement hardware held in stock (one of each device type), guarantee work, configuration of replacement devices, delivery
Firmware upgrades as required, coordinated with system functionality/upgrades
Continuous uplink monitoring, bandwidth upgrades in advance of predictable bottlenecks
Execution of lawful interception measures in collaboration with the responsible authorities
Monthly provision of usage statistics without personal data
- Sessions: number, total duration, average duration, hour-by-hour activity
- Graphic upload/download of traffic profile
- Unique user devices (number)
- Upload/download (total, session average)
- Maintenance report (including summary of device-/port-blocking events)

Operation of back-end solutions for broadband Internet service providers (ISPs)

Internet service providers (ISPs) operate complex back-end solutions for providing (wireless) broadband access services. For years, Monzoon solutions have been tried and tested in our own, country-wide Swiss WLAN hotspot service and have been deployed effectively by network operators in numerous other countries.

Monzoon provides the following operating services:

Broadband access gateways
Hotspot router services for local connection of the access network
Setting up prepaid, postpaid, and roaming access products for end customers and visitors
Cross-vendor network surveillance, configuration management, and traffic monitoring
Inter-carrier billing for roaming
Generation of usage and performance statistics
Administrative support also available on request, e.g. designing and printing scratchcards and marketing materials (flyers, table stands, etc.)