Before contacting us, please read our frequently asked questions.
Information on current faults and maintenance work
The basic idea behind PWLAN is a single piece of existing technology used on many notebooks for communication within the company or flexibly at home to allow for quick connection to the Internet in public places such as hotels, airports, train stations, etc. (what are referred to as «hotspots») too, making slow and complicated connections via a modem and ISDN a thing of the past.
This technology goes by different names such as 802.11b/g/n/a/ac, Wi-Fi, wireless LAN, WLAN, etc. and must exist on your notebook or smartphone.
SSID stands for «service set identifier», or rather the name of individual WLAN networks.
DHCP stands for «dynamic host configuration protocol». This is a process that automatically assigns configuration data, such as an IP address, network mask, and default gateway, etc. to clients in a network.
The procedure is the same almost everywhere:
In your notebook's system control/Internet options.
In Switzerland, Internet providers are obliged to ensure compliance with the Federal Act on the Surveillance of Postal and Telecommunications Traffic (STPA). Article 22 (1) STPA stipulates that, if an offense is committed, the Internet provider is obliged to provide the competent authorities with all information leading to the identification of the author. The SMS identification of anonymous pre-paid users or similar methods (voucher codes, boarding-card scanners, etc.) is carried out for this purpose.
Roaming is a well-known expression from the cell-phone sector. Not only can you use your cell phone in your own country via your operator's network, but also networks in cities you visit when traveling abroad. The same mechanism also applies in the world of WLAN hotspots.
Eduroam is an international cooperation of universities and scientific organizations with the intention of providing employees and students with Internet access at all participating sites. You can therefore use your university user login to also connect to the Eduroam network of another university that participates in the Eduroam project.
Normally, you do not have to do anything. Your authentication is also valid for your next use. However, you will need to re-enter your password after a certain amount of time. If you want to force this process, please enter logout.monzoon.net in your browser and click «logout».
I have checked all my settings and it is still not working.
Yes. The SMS code can be used on three different devices at the same time.
The following may help:
Using WLAN repeaters does not normally solve coverage problems as such repeaters reduce the throughput in the WLAN wireless cell by taking up the necessary resources itself.
The coverage of the access points is limited and the transmission power is regulated by legislation. The transmission power or reach cannot easily be increased. Setting up an additional access point is the only thing that will help in this case. Please contact the venue owner (e.g. your hotel).
If you have technical questions about our service, questions about security, problems, missing functions, ideas you want to share with us, as well as positive feedback when things have gone well, please contact:
You can also use our contact form.